Pq99 FAQ — All Your Questions Answered in One Place

No. Under pq99's rules, each person is allowed only one account. If multiple accounts are found belonging to the same individual, all accounts may be suspended and any funds held may be forfeited. Please use a single account only and do not use anyone else's account.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and a recovery code will be sent to you. Verify the code and set a new password. The whole process takes just 2–3 minutes. If you still have trouble, reach out to our 24/7 live chat support.

You can enjoy all features immediately after registration. However, additional identity verification may be requested for large withdrawals or for security purposes. This is purely a security measure to keep your account protected. The verification process is straightforward and completed quickly.

Yes, you can update your mobile number or email from Account Settings. However, identity verification will be required for this change — for your security. Log in to your account and look for the option under Profile Settings, or contact our support team for assistance.

pq99 supports deposits via the most popular mobile banking services in Bangladesh. Currently available methods:

• bKash — Fastest and most popular
• Nagad — Instant processing
• Rocket — Dutch-Bangla Bank mobile banking service
• Bank Transfer — For large amounts
• Crypto — USDT and BTC supported

For more details Deposit Page View.

The minimum deposit at pq99 is just BDT 500 — one of the lowest among online gaming platforms in Bangladesh. The maximum deposit limit depends on your chosen payment method; bKash and Nagad support up to BDT 25,000 per transaction.

In most cases, deposits are credited to your account instantly — usually within 1 to 5 minutes. Bank transfers may take 15–30 minutes. If more than 1 hour has passed, contact our support team with your transaction ID and we'll resolve it promptly.

pq99 does not charge any fees on deposits. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction fees. These charges are governed entirely by their own policies and have no connection to pq99.

Withdrawals at pq99 are typically processed within 15 minutes to 1 hour. The fastest processing occurs during peak hours (8:00 AM – 12:00 AM). During late nights or busy periods, it may take up to 3–6 hours. First-time withdrawals may require additional verification.

The minimum withdrawal amount is BDT 500. You must have at least this amount available in your account balance to make a withdrawal. Separate limits apply for single transaction maximums and daily withdrawal caps — contact our support team for details.

Common reasons for a rejected withdrawal include: incomplete account verification, unmet bonus wagering requirements, or incorrect payment details. Contact our live chat support immediately — once the reason is identified, it will be resolved quickly. Your funds are never lost; they are returned to your balance.

Withdrawals are generally processed back to the same method used for the deposit. If you deposited via bKash, Nagad, or Rocket, the funds will be returned to that same number. This is required for anti-money laundering compliance and your own security. Contact our support team for any questions about withdrawal methods.

As a new member Register Once completed, your welcome bonus will be automatically credited to your account upon your first deposit. The bonus amount may change from time to time. Contact our support team to see the current offer.

Each bonus comes with its own wagering or rollover requirements. Typically, you need to wager the bonus amount a set number of times (e.g., 10x or 20x) before you can withdraw. Bonuses also have an expiry period. Check the Terms & Conditions page or contact our support team for full details.

Free spins are generally available on specific slot games. The eligible games are listed in the bonus offer. pq99's Slot Games Browse the available games in the category. Make sure to use them before they expire.

Reload bonuses are generally offered on a weekly or monthly basis. Some special promotions may include daily bonuses. Check notifications or contact our support team regularly to stay updated on current offers. VIP members enjoy exclusive reload benefits.

pq99 offers betting on the world's most popular sports — cricket (IPL, BPL, World Cup), football (Premier League, La Liga, Champions League), tennis, badminton, kabaddi, and more. To see the full list, Sports page Visit.

pq99 Live Casino lets you play with real dealers in real time. Available games include Baccarat, Blackjack, Roulette, Dragon Tiger, Andar Bahar, Teen Patti, and more — all streamed in HD video. To explore further, Live Casino page View.

Winning odds in slot games depend on the RTP (Return to Player) percentage. pq99's slot games have an average RTP of 94%–98%, which is within industry standards. RTP information for each game is available in the game description. Remember to always play responsibly. See Slot Games page।

Yes, pq99 offers in-play and live betting. Odds update in real time during a match, and you can place bets at any moment. Live betting is available for cricket, football, and most major tournaments.

Yes, pq99 uses advanced SSL encryption technology to keep your information secure. Your personal data is never sold or shared with third parties. For more details, visit our Privacy Policy Read.

You can enable 2FA by going to the Security section in your Account Settings. It works by sending a one-time OTP to your mobile number for two-step verification. With 2FA active, no one can access your account even if they know your password. We strongly recommend keeping 2FA enabled at all times.

The pq99 support team is available 24 hours a day, 7 days a week. Ways to reach us:

• Live Chat — Fastest option, start chatting as soon as you're on the site
• Email — [email protected] (typically responds within 2–4 hours)
• Telegram — Join the official Telegram channel

Support is available in Bengali.

pq99 takes responsible gaming seriously. You can set your own deposit limits, betting limits, and session time limits. Self-exclusion is also available if needed. If gaming stops being fun and starts becoming a problem, take a break immediately. Learn more on our Responsible Gaming page.