Pq99 Privacy Policy — Your Data Is Completely Safe With Us

1 Introduction

Pq99 is an international-standard online betting and gaming platform trusted by users across Bangladesh. We believe your privacy is a fundamental right, and protecting it is our responsibility.

This Privacy Policy explains what information pq99 collects about you, why it collects it, how it is used, and how it is kept secure. It applies to pq99's website, mobile App and applies to the use of all services.

Our Privacy Policy is built in compliance with the internationally recognized General Data Protection Regulation (GDPR) and applicable local laws. If you have any questions about how your data is collected or used, please contact our support team.

2 What Information We Collect

Pq99 collects your information in several ways. Details are outlined below:

Information collected at registration:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address and country.
• Username and password (encrypted).

Information Collected During KYC Verification:

• A copy of your National ID (NID), passport, or driving license.
• Proof of address document (utility bill or bank statement).
• Selfie or photo (if required).

Automatically collected information:

• IP address and device information.
• Browser type, operating system.
• Browsing activity and click data on the site.
• Transaction history and gaming activity.
• Information collected through cookies and similar tracking technologies.

3 How Your Information Is Used

Pq99 uses the information it collects for the following purposes:

Your data will never be used beyond these stated purposes. If we need to use your information for a new purpose, your consent will be obtained first.

4 Data Sharing Policy

Pq99 never sells or rents your personal information. However, data may be shared with third parties in the following limited circumstances:

• Payment Provider: bKash, Nagad, Rocket, and other payment gateways receive the information needed to process transactions.
• Technology Partners: Technology service providers responsible for site operations and security may access limited data.
• Law Enforcement Agencies: Information may be disclosed to government authorities under court orders or applicable legal obligations.
• AML/KYC Authority: Information may be submitted to regulatory authorities in compliance with anti-money laundering regulations.

5 Cookie Policy

Pq99 website & Appuses various types of cookies. Cookies are small text files stored in your browser that help improve site performance and user experience.

Cookies We Use:

• Essential Cookies: These are required to maintain login sessions, verify security, and keep core site functions running. Disabling these cookies will prevent the site from working properly.
• Functional Cookies: Used to remember your language preference, theme settings, and other personalized experience choices.
• Analytics Cookies: Used to understand which pages get the most traffic and how users navigate the site.
• Marketing Cookies: With your consent only, this may be used to show you relevant promotional offers.

You can manage or delete cookies at any time through your browser settings. Note that disabling certain cookies may limit some features of the site.

6 Data Security Measures

Pq99 has implemented industry-leading technical and organizational measures to keep your data secure:

• 256-bit SSL/TLS Encryption: All data transmitted on the site is protected through strong encryption.
• Firewall Protection: Robust firewalls and intrusion detection systems protect our servers against cyberattacks.
• Access Controls: Only authorized personnel can access the necessary data, and every access is logged.
• Regular Security Audits: Regular security audits and vulnerability assessments are conducted by third parties.
• Data Backup: Regular data backups are performed to protect against server failure.
• Two-Factor Authentication: You have the option to enable two-factor authentication (2FA) for added account security.

7 Data Retention Period

Pq99 does not retain your data longer than necessary. Different types of information are kept for different periods:

• Account Information: For the duration your account is active and for a defined period after closure, as required by legal obligations.
• Transaction records: Typically retained for 5–7 years in accordance with financial regulatory requirements.
• KYC Documents: After account closure, data is retained for up to 5 years as required by law.
• Cookie Data: Retained for a few days to up to 1 year, depending on the type of cookie.
• Support Contact: Typically retained for up to 2 years after an issue is resolved.

Once the designated retention period expires, data is securely deleted either automatically or through scheduled reviews.

8 Your Rights

Under pq99's Privacy Policy, you have the following rights:

9 Children's Privacy

Pq99 is strictly an adults-only platform. No one under the age of 18 is permitted to use the platform, and no data is collected from minors.

If we become aware that personal data has been inadvertently collected from a minor, it will be deleted immediately and the associated account will be closed. Parents or guardians who notice any suspicious activity should contact our support team.

10 Policy Changes

Pq99 reserves the right to update this Privacy Policy as needed. If any significant changes are made, you will be notified via your registered email or through a clear notice on the platform.

Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy. We recommend visiting this page regularly. The date of the latest update will always be shown at the top of the page.

11 Contact

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Support Hours: 24/7, 7 days a week
• Language: Support available in Bengali and English

We aim to respond to all requests within 24–48 business hours. Identity verification may be required for data deletion or correction requests.