Responsible Gaming

Responsible Gaming at pq99 — Stay in Control, Stay Entertained

Gaming is about enjoyment — and enjoyment is only real when you are in control. pq99 believes responsible gaming is not just a rule; it is a culture we practice every day.

24/7
Support Services
18+
Age Restriction Policy
5
Protection Tools
100%
Player Control

The Core Pillars of Responsible Gaming

The Six Principles Behind pq99's Safe Gaming Environment

Spending Limit Settings

On pq99, you can set your own daily, weekly, or monthly deposit limits. You will never spend beyond your budget — that is our commitment.

Time Limit Controls

Keep track of how long you play. pq99's session timer reminds you when it is time to take a break — an essential tool for building healthy gaming habits.

Self-Exclusion Benefits

If you feel the need, you can temporarily or permanently close your account at any time. Self-exclusion can be activated instantly — no questions asked.

Minor Protection

Pq99 strictly enforces an 18+ age policy. KYC verification ensures that only adults can access the platform.

Harm Reduction Program

If unusual gaming patterns are detected, pq99's system automatically sends an alert and, if necessary, the support team will reach out directly.

Mental Health Support

Pq99 connects at-risk users with professional support organizations. You are not alone.

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Need Help?

If you notice signs of addiction, do not wait — reach out to our support team right away.

Click Here for Support

What Is Responsible Gaming?

Responsible Gaming means using gaming or betting as a controlled form of entertainment — where you maintain conscious control over your spending, time, and mental wellbeing. At pq99, we believe gaming is only enjoyable when it is part of a healthy lifestyle.

Many people think responsible gaming means playing less — it does not. It means playing smart. Stick to a set budget, limit your time, and keep a level head when you lose. Follow these three principles and gaming will never become a problem.

Pq99's responsible gaming policy is built in line with internationally recognized GamCare and BeGambleAware guidelines. Protecting our players' mental and financial wellbeing, alongside entertainment, is our top priority.

Please Note: Gaming is entertainment, not a source of income. Accept wins and losses in stride, and never chase your losses with bigger bets.

Signs of Problem Gaming

Gaming addiction develops gradually — many people do not realize when a fun hobby has turned into a problem. Watch out for these signs:

1

You keep placing bigger bets to chase losses and are taking greater risks after each loss.

2

You feel restless or irritable when you cannot think about gaming, and it occupies your thoughts throughout the day.

3

You are hiding your gaming habits from family or friends and being dishonest about it.

4

You are skipping meals, sleep, or work to game and failing to keep up with daily responsibilities.

5

You are gaming with household funds or borrowed money and falling into financial difficulty.

6

You have tried to stop gaming but keep failing and feel unable to control yourself.

If three or more of the above signs apply to you, seek help now. Talk to the pq99 support team or a professional counselor — it takes courage, not weakness.

pq99 Safety Tools

Pq99 offers several powerful tools directly in your account settings to help you stay in control. They are completely free to use and can be activated at any time.

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Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once set, it takes effect immediately.

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Session Timer

Decide in advance how long you will stay logged in. You will receive an automatic alert or be logged out when your time is up.

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Cooling-Off Period

Take a break from gaming for anywhere between 24 hours and 30 days. During this period, your account remains active but gameplay is not permitted.

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Self-Exclusion

Lock your account for anywhere from 6 months to 5 years, or permanently. No new accounts can be opened during the Self-Exclusion period.

To activate these tools, go to Account Settings > Responsible Gaming, or contact our support team. For assistance, FAQ Page See it.

Tips for Safe and Enjoyable Gaming

Responsible gaming is not just about avoiding problems — it is about getting the most enjoyment out of gaming. Follow these tips to keep gaming fun at all times:

1
Set Your Budget in Advance

Decide how much BDT you are willing to spend before you start playing. Once that amount is gone, stop for the day. Never use household money or emergency funds for gaming.

2
Stick to Your Time Limits

Decide in advance how many hours you will spend gaming each day. Set an alarm on your phone or use pq99's session timer. Take breaks during long sessions — get up, drink some water, go for a short walk.

3
Do Not Make Decisions Based on Emotion

Placing large bets out of anger or frustration after a loss is one of the most dangerous habits. If you win, don't let excitement push you past your limits — and if you lose, stay calm. If you feel you are losing control, stop playing at that moment.

4
Do Not Make Gaming Your Only Source of Entertainment

Spend time with family and friends and keep up with other hobbies. Gaming should be a small part of life — not all of it. A variety of activities is good for your mental health.

5
There Are No Guaranteed Wins — Keep That in Mind

Gaming is a game of chance. No strategy or system can guarantee a win every time. If someone is selling a "guaranteed winning formula," it is a scam. Use your own judgment.

Protection of Minors

Pq99 is exclusively for users aged 18 and above. Keeping minors off the platform is a shared responsibility between us and parents or guardians.

Age is verified at registration and confirmed through identity documents during the KYC process. As a parent or guardian, you can also take additional steps:

  • On your device Parental Control Software Install it.
  • Pq99 App Make sure the app and website are kept out of reach of children.
  • Never share your account password or login details with anyone.
  • Lock your device and keep the auto-login option turned off.
  • Have an open conversation with your child about the risks of online gaming and betting.

If you suspect that a minor has accessed your account, change your password immediately and notify our support team. We will take prompt action.

How to Get Help

If you or someone you know is struggling with a gaming problem, do not try to face it alone. pq99's support team and specialist assistance are always here for you.

pq99 Live Support

Our Bangla-speaking support team is available 24/7 via live chat. Log in to your account and click the chat icon.

Email Support

Email us at [email protected]. We will get back to you with detailed assistance within 24–48 business hours.

Gaming addiction is a recognized mental health condition, and professional help is available. In Bangladesh, you can contact the National Mental Health Helpline for counseling and support services. Remember — asking for help is the bravest thing you can do.

Pq99 will never pressure you to play more. Our goal is your long-term wellbeing and safety. Responsible gaming is at the core of everything we do.

Our Commitment by the Numbers

Responsible gaming at pq99 is not a slogan — it is something we practice every day.

KYC Verification Rate98%
Support Satisfaction Rate95%
Self-Exclusion Request Processing100%
Users with Limit Settings72%
500,000+
Registered Users
24/7
Support Services Active
<24h
Support Response Time
5
Active Protection Tools

FAQs

Frequently Asked Questions About Responsible Gaming

Yes, reducing your deposit limit takes effect immediately. However, requests to increase a limit are subject to a 24-hour waiting period as a safety measure, so that decisions are not made impulsively in the heat of the moment.

Yes. Before activating Self-Exclusion, you will have the opportunity to withdraw any balance remaining in your account. Once Self-Exclusion is active, all new deposits and gameplay are completely suspended.

No, self-exclusion can only be requested by the account holder themselves. However, if a family member has concerns, they can contact our support team. We will reach out to the person involved and do our best to offer assistance.

No, once a cooling-off period is activated, it cannot be cancelled before the set time has elapsed. This is intentional by design, so the break serves its purpose effectively.

pq99 does not provide direct treatment, but we help connect users with professional counseling and support organizations. Our support team is always ready to guide you.
Start Gaming Safely

Play Responsibly, Enjoy Every Moment

Join pq99 and use our safety tools to enjoy a secure and enjoyable gaming experience.

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